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Earnings had reached a forecasted $60 million by 2018. In October 2018, BetterHelp acquired attention from media personalities after concerns were raised about alleged use of unfair pricing, disappointments with the app, paid evaluations from stars, and terms of service that allegedly did not correspond with ads promoted by professional YouTubers.  CEO Alon Matas released a statement responding to the allegations.  YouTube content developers such as PewDiePie and Boogie2988 have spoken out on this problem. How Does Betterhelp Work